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Visual Communications experts SJS Solutions in partnership with Inflow Communications of Oregon has provided the healthcare giant Pacific Source with a high tech new approach to modern contact centres focussed on improving the agent environment and customer satisfaction.  Today many organisations consider their call and contact centers to be the key asset providing the primary […]

Customer satisfaction drops 12 percent according to new research.

An 18 month study by UK Bright found that the proportion of customers saying they were “very satisfied” or “satisfied” with their experience had declined from 62% to 50% over 18 months, according to research from two million consumers. With more than 1 million people employed in Call and Contact Centres in the UK, it […]