Blog

2014 was a record year for digital display and visual communications experts SJS Solutions headquartered in the United Kingdom with offices in North America. https://www.sjssolutions.com/free-trial/ After investing heavily in the development of a new digital display suite focussed on the needs of call and contact centres, consisting of large TV screen wallboard functionality, a brand new […]

engage employees

Bored and unengaged personnel deliver dull and uninteresting transactions which have zero impact on your prospects and customers. Give your agents a lift with quality visual communications. Inject some fun into their environment; create a buzz, post birthdays, news, events & more. Reinforce your brand and connect with your teams. https://www.sjssolutions.com/free-trial/

Employee Engagement

SJS Solutions Executives said the company is just weeks away from launching a new platform which is based on their current best in breed enterprise solution known as Optymyse4.2. SJS Solution’s new platform is designed to enable businesses to enjoy digital signage grade visuals in the cloud, on-premise or via hybrid deployment for a fraction […]

The impact of employee engagement on performance

Awake your agents, sales teams and support staff from their BOREDOM, excite them with high impact engaging, motivational visual communications. Take a look at some of our creations: http://www.youtube.com/sjssolutionsltd Give personnel access to the latest professional, branded communication tools optimized for TV screens, desktops & mobile devices. FREE 14 day trial. https://www.sjssolutions.com/free-trial/

Anchorage Water become the first Alaskan ShoreTel ECC user to install Optymyse

January 2015, Alaska, USA Alaska’s largest water and wastewater company, Anchorage Water & Wastewater Utility become Alaska’s first company to install Optymyse™ Visual Communications Solutions from SJS Solutions. Anchorage Water & Wastewater Utility is the largest water and wastewater utility in Alaska. Including Anchorage, Chugiak-Eagle River, Peters Creek, Eklutna and Girdwood the Utility provides service […]

Ever since SJS moved into visual communications in 2003, we have seen some contact center suppliers leave their customers with quick #wallboard fixes which cause frustration and worst of all left customers disappointed. https://www.sjssolutions.com/free-trial/ We have all heard the saying “You are only as good as your last; show, game or success”. Even after the smoothest, […]

Are there good and bad agents or is it the organisations responsibility to bring out the best in all agents? According to research by Herman Miller, as the role of call and contact centres expand, so does the understanding of how they should be set up to best fulfil their potential. Telephony solutions such as unified […]

Anchorage Water become the first Alaskan ShoreTel ECC user to install Optymyse

Anchorage Water and Waste Water Utility (AWWU) wanted their agents to have access to clear, easy to read call handling data from their ECC plus be able to communicate using scrolling messages and threshold alerts. Curtis Hupton MCSE Systems Analyst was quick to praise SJS for their efficiency by saying: “Downloaded.  Installed.  So easy to […]

End of Year Blog - 2014 has been a great year for visual communications and customer care.

2014 has been a great year for visual communications and customer care, with most companies now investing more in their contact centres and agents than ever before. This year we (SJS) have helped more companies improve agent communications and in turn improve customer loyalty and profitability than any other year in our 14 year history. […]

Lost customers caused by nervous agents, unable to answer questions the first time What is the cost of one lost customer?   Transferred calls or being placed on hold How many people will your customers tell if they are dissatisfied?   Inconsistent service levels caused by poor resource planning & lack of knowledge Inconsistent service […]