One Employee Engagement and Performance Management company recently published a blog telling us to cover the boardroom with bubble wrap and invite employees in to de-stress. Unfortunately, this would not work in a call or contact centre, because your agents are….well…”working”
Please be on the lookout for a fraudulent email from an SJS email account. One of our employees has had their account compromised today, so be on the look out for emails asking you to review and sign a document. This is not from SJS!! Please accept our sincere apologies, we are
2018-05-15T15:09:39+00:00 April 16th, 2018|
What d’ya mean take the call handling metrics off our wallboards!? Are you mad? If that sounds like a strange thing to do read on, if you’ve taken all or most of your call handling metrics off your TV screens, bravo!
I just read a blog entitled “8 Stress Management Techniques for Call Center Agents” and I am not kidding one of the 8 was to and I quote; “Place your head into ice cold water”, surely if things are that bad you’ve got bigger issues than just agent
Phrases like Customer Excellence, Customer Experience, Customer Satisfaction, Customer Delight and Voice of the Customer have been ringing in our ears for over a decade and now it’s the turn of the agents, the employees. But what is Employee Engagement and why should you care? Well it’s one
2018-02-26T16:24:52+00:00 February 26th, 2018|
Employee Satisfaction is driven by many things, Engagement being one of the key drivers, but what can you expect in return for more focus on your employees and less focus towards your customers…. Did I just write that, yes LESS customer focus.