The impact of employee engagement on performance is very real. The time to act is now! It has been proven that companies who focus on their employees, the environment they work in and their values are enjoying greater success compared to companies who continue to use the more common rewards vs discipline approach.

Organisations which invest in the creation of positive environments which consistently communicate business objectives and support employees with free flowing information are rewarded with; low attrition rates, motivated staff and consistent performance, all of which give them the tools to be more competitive.

The Harvard Business Review analytic services reports on the impact of employee engagement: 

– 71% of respondents rank employee engagement as very important to achieving overall organizational success.

– 72% of respondents rank recognition given for high performers as having a significant impact on employee engagement.

– Only 24% of respondents say employees in their organization are highly engaged.

Achievers Report PDF

 

From as little as £99 / $149 per month Optymyse Visual Communication Solutions give you the tools to:

  • Release workforce potential
  • Free the flow of information
  • Communicate business objectives
  • Reward employee performance
  • Create a positive environment
  • Increase employee engagement
  • Reduce staff attrition
  • Support workforce values
  • Reinforce company culture

TRY OPTYMYSE FREE TODAY – CLICK HERE

Next month SJS Solutions presents a brand new range of Digital Display and Visual Communications Technology at the ShoreTel One Partner Conference in Orlando, FL.

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It’s been 2 years since Unified Communications and Contact Center Technology Company ShoreTel hosted a partner conference in the USA. This year’s event promises to be the largest gathering of ShoreTel resellers, employees and technology partners ever witnessed.

Long term technology partners SJS Solutions were one of the first to sign up for the event, SJS CEO Stephen Pace said: “We attended the last ShoreTel event in November2012 and the response to our contact center wallboard solution was excellent, this year we are going to launch our latest range of digital display products plus announce some other cool stuff. It’s an excellent chance to meet with our reseller partners and introduce new ones to our program”

The ShoreTel One conference will run from April 29 to May 1 2015 and will be held at the exquisite Gaylord Palms Resort in Orlando, Florida. Attendees can participate in networking opportunities, business development and gain insight from executive thought leadership.  With the event being attended by Technology Partners, Sales Executives, Consultants, Marketing Managers, Industry Analysts, Technicians, Sales Engineers and key ShoreTel employees the turnout is expected to impressive.

If you are attending ShoreTel One 2015, not only will you learn more about ShoreTel’s bold plans to transform telephone and UC markets, you will also have the opportunity to come and meet SJS Solutions CEO plus Head of Technology, Adrian Vickers and learn how SJS Solutions new Optymyse range of ShoreTel Enterprise Contact Center compatible digital wallboard products will help ShoreTel vendors close more deals and delight more customers.

See you there!

When agents have one expectation and leadership has another, it is a recipe for attrition.

Most companies do not give their agents adequate visibility of their performance and it is said that 74% of call center staff think they have poor tools for the job.

Many of them express the frustrations that arise from limited agent communication and unknowingly this has a massive impact on agent attrition rates and costs.

Employee disengagement is costing the U.S economy $370 billion a year and some companies have reported costs of as much as $30,000 every time an agent leaves within the first 90 days.

By enhancing their work environment not only will you attract the best agents, you are more likely to keep them engaged and motivated enough to avoid them leaving. One affordable method of improving the environment and ensuring personnel know how they are doing and what is expected of them is the intro of Digital Display. Using either TVs, desktops, mobile devices or a mix of all 3 and you will start to benefit from lower attrition rates, improved customer retention, higher sales conversion and lower costs. Download our free trial now.

March 2015, London, UK

Visual Communications and Contact Centre Optimisation experts SJS Solutions have deployed their best in breed visual communications solution enhancing the INPS contact centre environment and support INPS’ agents in the delivery of customer excellence.

When INPS and SJS Solutions started working together INPS had already experienced the benefits of wallboards installed as part of their outgoing Nortel PBX, after they moved to ShoreTel they already had a clear visual communications requirement. Their goal was simple; to guarantee their agents were motivated, well informed, knowledgeable and had instant access to key call handling and agent status information in real time.

“We have enjoyed great success from wallboards in the past so when ShoreTel ECC was chosen as our new contact centre platform we were delighted to hear that they had a partner who could meet and exceed our visual communications needs.  SJS have been brilliant; their Optymyse™ product offers us a lot more flexibility and many features that we are still to explore.” Said Angelo Chrysanthou, Head of IS.

Although the initial SJS product gave INPS what they wanted, the recent upgrade to the latest version of Optymyse™ has provided the end users with complete design flexibility, multi-media options, animated transitions and the ability to support their brand via TV screens, Mobile devices and Agent Desktops, all in vivid Full HD.

In the case of INPS, SJS were able to meet all of their design needs including the ability to create a floor plan used to allow contact centre supervisors and managers to quickly identify which agents are logged in, on a call or in various other statuses.

“We are delighted that ShoreTel Innovation partners’ SJS Solutions were able to provide our customer care team with the tools they need to ensure our agents are constantly reminded of how well they are serving our customers. Making sure agents have access to business intelligence helps us achieve better First Call Resolution performance and means agents have the confidence to earn the trust of our customers.” Said Sunaiya Keshav-Naran, Information Systems Administrator

Sunaiya continued; “since we first installed SJS Solutions’ previous product some months ago they have provided outstanding support and training, we really enjoy working with them”

“It was great to work with an organisation who understand that by giving their agents engaging communications tools they are in turn putting their customer first” Said Stephen Pace, MD, SJS Solutions Ltd. Templates available for purchase.

About SJS Solutions Limited

Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions suitable for call & contact centres, help & support desks, sales teams, operational areas, driver depots and logistic offices to name a few. The SJS range of solutions are the result of over 10 years working with and listening to customers ranging from multi-billion dollar health care enterprises to insurance & automotive companies with small teams of people striving to deliver the best service and customer care possible. In the last 5 years SJS have become a global leader in creating the most flexible, easy to deploy visual communications products for companies of varying sizes with varying needs. The SJS API now ensures customers can display anything, anywhere.

About INPS

INPS are the people behind Vision, the clinical system that is used extensively within primary care settings and the wider healthcare environment throughout the UK. With fast and accurate data capture during patient encounters, online interaction for patients and an open approach to interoperability and collaboration, Vision gives CCGs and health boards infinite possibilities to provide high quality and cost-effective health care services.

Psychologist Albert Mehrabian demonstrated that 93% of communication is nonverbal. Studies find that the human brain deciphers image elements simultaneously, while language is decoded in a linear, sequential manner taking more time to process. Our minds react differently to visual stimuli.

People learn and retain information that is presented to them visually much better than which is only provided verbally. In fact they only remember 10% of what they hear and 20% of what they read, but about 80 percent of what they see.

How many times have you heard, “I didn’t believe it until I saw it.” Studies show that the old saying “seeing is believing” is mostly true. Of course, we know that what we see can be manipulated but the point is that visuals are persuasive.

So visuals are processed 60,000 times faster than text, graphics quickly affect our emotions, and our emotions greatly affect our decision-making. We process information faster when text & visuals are used together, which is why companies who deploy well designed, engaging wallboards, digital signage and other visual communications solutions often have more motivated, brand aware and happy employees.

visual_comms 3visual_comms 2visual comms

Glen Eira City Council located in the south-eastern suburbs of Melbourne, Australia provide public services to many of Melbourne’s leafy inner suburbs.

The front line of the councils community engagement is their Customer Service Centre located in Caulfield which came under review during a recent PBX tender process. After several months of negotiation, ShoreTel partner Flexnet who proposed the ShoreTel Unified Communications solution to the council with the Enterprise Contact Centre application offered for the Service Centre were chosen to deliver the extensive technology upgrade. www.sjssolutions.com/free-trial/

Some of the guiding values Flexnet were required to work towards were strong community focus, responsiveness and inclusiveness.

A spokesperson for the council said: “We work to develop a tolerant and caring community, where everyone can feel they belong and participate in the decision-making that leads to achieving the best possible health, safety and lifestyle options within the City”

As part of the tender process it soon became clear that a high quality and flexible wallboard solution would enhance the operation and effectiveness of the Service Centre by replacing unsupported, 15 year old scrolling text displays. It was at this point that Greg Williams of Flexnet referred to the ShoreTel Developer Network Community and found digital display experts and long term ShoreTel Technology partners SJS Solutions.

The Council had a specific requirement to display wrap code data, information that is important to their agents and supervisors and it was SJS Solutions in-depth knowledge of ShoreTel’s ECC data feeds that enabled SJS to provide Flexnet with the ability to give the council exactly what they wanted.

“I know the ShoreTel ECC provides a great deal of information from the agent and group data feeds used by SJS but was not sure if we could give Glen Eire the level of detail they required for Wrap Codes. After a conversation with SJS they quickly started investigations and soon confirmed that with some minor development work they would be able to tweak their data connector to provide wrap code data.  It is always nice to go back to a client with a positive answer especially in the middle of negotiations and I am grateful SJS were able to help.  This development was crucial in meeting the tender requirements and resulted in a major tender win for Flexnet” Said Greg Williams of Flexnet.

2014 was a record year for digital display and visual communications experts SJS Solutions headquartered in the United Kingdom with offices in North America. https://www.sjssolutions.com/free-trial/

After investing heavily in the development of a new digital display suite focussed on the needs of call and contact centres, consisting of large TV screen wallboard functionality, a brand new Mobile App and an Agent Desktop Wallboard with design flexibility previously only available from their TV based wallboard product, SJS CEO Stephen Pace made the decision to take his company and associated products to customers in North America.

The results have been impressive and after three years of heavy investment in R&D SJS are performing better than ever in their 14 year history.  The appointment of Sales Director, Jaki Hodge who was able to release Mr Pace from some of his EMEA based responsibilities and allowed him to start targeting the US contact centre market also played its part.

“Jaki Hodge, our talented Sales Director EMEA was quickly able to learn our products and the market in which most of our focus has been for the last few years, this freed me up to talk to reseller partners and customers in the US. After attending a ShoreTel Technology Partner Conference in Orlando, FL, November 2012 we soon found that our products were also going to be popular in Australia as well as hugely popular in North America.” Said CEO Stephen Pace.

FY 2014 (= calendar year) saw SJS close several high profile, multi location customers where a great deal of flexibility was required, some notable additions include: power supplier Northern Power Grid, a company employing 2,200 people in the supply of power to the North East of England, Thames Water, the UK’s largest water and wastewater service provider with over 15 million customers in London and the Thames Valley, Hoseasons, a trading name of Wyndham Vacation Rentals UK, one of the UK’s most trusted holiday rental companies and eBay Enterprise an eBay company specializing in creating, developing and running online shopping sites for brick and mortar brands and retailers.

Outside the UK and in conjunction with key reseller partners, SJS have successfully installed their products on both the East and West Coasts of North America. In the Healthcare sector; Alere Inc. in Livermore CA and Pacific Source Healthcare in Eugene OR are benefiting from the Optymyse product, and pre-paid gift experts Blackhawk Networks extensively use Optymyse at their Reno, NV and El Salvador service centres.

“Our 2014 figures are just the start, in the last 12 months we have taken what is already extremely powerful digital display software, somewhat tailored to call and contact centres, and made it relevant to any environment  where staff need to be educated and informed about anything from calls waiting to stock levels and sales performance to service failures. The applications for Optymyse are endless and with our new pricing model starting at just  £99 / $149 per month anyone can quickly create polished, professional, branded screen designs which motivate staff and enhance their environments. What’s more our new API means our customers can take data from anywhere and display it on any device. You can even try Optymyse for free via our website.” continued Mr Pace.

With existing installations across 4 continents and a new range of SaaS based digital display solutions capable of displaying any data or content onto any device, combined with a 14 year pedigree in software development SJS Solutions is in a strong position to increase momentum globally over the coming years.

About SJS

Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions suitable for call & contact centres, help & support desks, sales teams, operational areas, driver depots and logistic offices to name a few. The SJS range of solutions are the result of over 10 years working with and listening to customers ranging from multi-billion dollar health care enterprises to insurance & automotive companies with small teams of people striving to deliver the best service and customer care possible. In the last 5 years SJS have become a global leader in creating the most flexible, easy to deploy visual communications products for companies of varying sizes with varying needs. The SJS API now ensures customers can display anything, anywhere.

Bored and unengaged personnel deliver dull and uninteresting transactions which have zero impact on your prospects and customers.

Give your agents a lift with quality visual communications. Inject some fun into their environment; create a buzz, post birthdays, news, events & more. Reinforce your brand and connect with your teams. https://www.sjssolutions.com/free-trial/wakey wakey it is time to shine happy agent

SJS Solutions Executives said the company is just weeks away from launching a new platform which is based on their current best in breed enterprise solution known as Optymyse4.2.

SJS Solution’s new platform is designed to enable businesses to enjoy digital signage grade visuals in the cloud, on-premise or via hybrid deployment for a fraction of the cost usually associated with high-end contact centre wallboard solutions.

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“The new products are a big change for us, we have spent the best part of 2 years working out the best way to deliver the same levels of flexibility as is available via our premium product in a system that is affordable enough for any organisation to enjoy” Said Stephen Pace, SJS Solutions CEO

 

“Customers really just want a product that is easy to deploy and affordable but which also give them the flexibility they need to create the screen designs they feel work best for them. There are so many nasty, hard to read dashboards up in contact centres Optymyse™ will help companies on any budget replace these with screen designs agents enjoy using” Said Jaki Hodge, Head of Sales for the UK.

The new common platform will enable businesses to deploy the same application and capabilities in on-premises, cloud or hybrid environments. It will also enable companies without formal contact centres to improve communication via TV Screens, Mobile Devices and Desktops.

“We wanted the end user to be able to create consistent screen designs suitable for any device” Said Head of Technology for SJS, Adrian Vickers. “The cloud is not right for everyone, some organisations still want hardware on-site and we respect this decision and will continue to offer solutions that fit within these environments, for the SMB market being able to quickly deploy our products without the need to deploy servers and other specialist digital signage and media player type hardware means more and more companies can enjoy the flexibility of our solutions.”

Stephen Pace concluded, “For SJS it’s not a case of not having the right product, we know our technology offers the best levels of design flexibility and functionality for the money, now the go-to-market strategy is the biggest challenge. We want companies of all sizes to realise they can have digital signage grade communications across all devices for the same money as they have been paying for ridged, hard to read, dashboards.”

https://www.sjssolutions.com/free-trial/