If like many companies you’ve got TV screens dotted all over your offices, and like most companies these screens are being used to display metrics, news or other corporate information you’re in luck! Read more

THE BASICS

Employee and customer happiness are inexplicably linked; therefore, any form of visual communication should drive improvements in employee engagement, happiness and satisfaction. How? Simple. Read more

Customer Service is the key reason why your customers choose you over traditional banks.

It’s been proven that agent satisfaction and loyalty have a direct influence on customer satisfaction and loyalty. Add that to the fact that you have more of an influence over your agents than you do your customers, therefore you are far more likely to achieve your goals if you focus on your agents. Read more

Gold Mine in Real Time

Digital wallboard’s are gold mines for contact centers.

In an age when timeliness of information is a core competitive advantage across the entire business world, digital wallboard’s provide enormous amounts of customized information in real time. They create inspirational, engaging environments for employees. Read more

It’s almost 10 years since we delivered the first Optymyse wallboard solution on the Unify Open scape platform, and I’m so pleased that many of the Unify team I worked with back then are still around, that says a lot about a company – great people! Read more

It’s over a year since we deployed Optymyse Advanced Wallboard Technology on Mitel Connect Cloud, and it was not without its challenges, but I am pleased to say all customers are now happily enjoying engaging, professional wallboard’s and more and more Mitel Connect customers, especially those who understand the importance of agent engagement, are choosing Optymyse. Read more

In recent months we’ve partnered with exodussoft.eu experts in all things Genesys, the outcome of this partnership is that Genesys customers can now experience the very best in contact centre wallboard technology at a fraction of the cost, usually associated with these levels of flexibility and scalability. Read more

It’s been 9 years since SJS deployed Optymyse on an Avaya contact center platform, since that time we’ve had the pleasure of helping many large organisations improve the lives of their agents. But I’m concerned that as Avaya technology moves ever forwards, the main wallboard’s remain the same. Is giving our agents the same dull call handling metrics as we gave them in the 90’s really the best we can do? Read more

Last week I was asked to present “The Art of Selling to Contact Centre Manager” to a group of senior sales people who sell UC, Telecoms, Collaboration and Contact Centre solutions for one of the leading manufacturers. Nothing new there then? Except on this occasion I was surprised when the head of this highly motivated and talented group of professionals told the group that their core technology is just one way to differentiate from the competition, the other is to leverage value added solutions which touch different audiences and focus on real business outcomes. Read more

In the last few months we’ve successfully deployed Optymyse at both UCCE and UCCX sites and we’re delighted with the results. The end of traditional call handling metric wallboard’s is coming! more and more of you are realising that agents want more from your visual communications solutions. Read more