Since 2009 Contact Centre Optimisation experts and developers of Optymyse Wallboard software have been helping ShoreTel customers improve their Contact Centre environments, more recently they have developed their product to connect seamlessly to ShoreTel’s new Connect Cloud platform Read more

Yesterday I spoke to 2 very different Contact Centres one was a low tech, high agent turnover centre which changes their entire team every 9 months at a cost of almost a million pounds a year, and the other was a medical insurance company Read more

GoDaddy.com spent $2.4 million advertising their web hosting business back in 2004. Chump Change compared to Ferrari and Honda (my favourite) who dramatically upped the game with $4.5Million and $5.5Million respectively.

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Optymyse Advanced Technology delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.

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The only way a good Call Centre Manager can get value from the TV screens dotted all over their contact centres is to ensure the content is useful to their Agents.  After all, it’s them that spend the day looking at it…

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With Billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved?

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According to The Massachusetts Institute of Technology, money isn’t necessarily the main motivator when it comes to being happy at work.

Sure, it’s important and it forms part of the mix, but research shows that employees want appreciation and to be owners of their own destiny. Read more

SJS Solutions, focused on transforming the way information flows within contact centers, have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution.
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Discovering the hidden value of your digital wallboard is worth its weight in gold, when you take a few, clarifying steps to integrate them into your contact center culture.

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Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank

Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution Read more