According to The Massachusetts Institute of Technology, money isn’t necessarily the main motivator when it comes to being happy at work.

Sure, it’s important and it forms part of the mix, but research shows that employees want appreciation and to be owners of their own destiny. Read more

SJS Solutions, focused on transforming the way information flows within contact centers, have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution.
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Discovering the hidden value of your digital wallboard is worth its weight in gold, when you take a few, clarifying steps to integrate them into your contact center culture.

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Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank

Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution Read more

According to recent research contact centres are replacing every single agent every four years!

Financially, the cost of these levels of staff attrition equate to £2.3 Billion. So could your metrics be part of the problem? Read more

Employee Engagement Solved

The idea of employee engagement is a big deal for leaders striving to create a thriving and productive population.

Everyone eats.

The conversation around food is robust, but very little of it focuses on using food as an organisational development tool.

Eating is an experience that speaks to everyone.  Creating healthy food environments is a way companies can invest in their employees and create an engaged workforce. Food is used to create a connection between people – its part of every aspect of life.

Providing healthy food to employees influences their work life, their home life, their families, their communities in a positive way, and that is a powerful experience.  With 11 million days lost through absenteeism every year at a cost of 1.5bn, the stakes are clearly high.

A recent survey by the Department of Health tells us that one in six meals is eaten outside of the home.

Employers are rising to the challenge of creating a healthier urbane offering across workplaces in staff restaurants and canteens in an effort to boost employee engagement through food.

Another factor in keeping employees healthy and happy is keeping them hydrated.  Right now, 80% of you reading this are dehydrated. The impacts of dehydration on business are huge as employees all in sick more and produce less work.

Here are some easy and inexpensive ideas you can implement at your office.

  1. Water Cooler. Spend the money on a water cooler or water filtration system. It will save you money in the long run. Provide a few options like lemons and limes to add a bit of flavour.
  2. Fresh Fruit. Supply fresh fruit and vegetables for snacks. About 20% of daily intake of water comes from the fruit and vegetables we eat.
  3. Water Drive. Create a charity water drive. Drink water to help a local charity. Pool together with your co-workers to see how much water you can drink in a month. The number of glasses you drink represents the amount of money you donate to your favourite charity.
  4. Water Bottle. Buy your employees an environmentally friendly water bottle they can refill and have at their desk.

Next time you are seeking advice on how to cut costs, boost morale or increase productivity, turn to the office water cooler – not for the gossip but for the water. You might be surprised what it can do for your business and state of mind.

An employer’s most important priority is employee engagement and retention. Companies want to attract and retain the best talent wherever possible.

Our Optymyse wallboard solution will allow you to promote your food and drink offering in a fun and engaging way keep employees up to date with the latest healthy food options in the vending machines and what the chef’s special will be today.

Check out our latest video’s on how Optymyse can improve your employee engagement.

At first glance, this may seem like a shaggy dog story – but the idea that having four-legged friends in the workplace can relieve stress is being taken seriously.

A recent study out of the Central Michigan University, which claims that dogs in the workplace can lead to more trust between co-workers and that, leads to more collaboration among team members.

Millennials will surpass baby boomers as the largest pet-owning generation in about three years, according to Stifel Equity Research, and they’ll make up almost half of the workforce by 2020. Now companies are looking to attract those younger employees by letting pets into the office.

A 2015 Society for Human Resource Management survey found 8 percent of American workplaces allow employees to bring their furry loved ones to work, and up from 5 percent in 2013. The same survey found 9 percent of companies such as Google offered pet health insurance to employees, which also marks an increase in recent years.

“Employers are starting to realize that having a millennial bring a pet to work, you wind up getting a more focused employee, you get someone more comfortable at the office and a person willing to work longer hours,” said Bob Vetere, president and CEO of the American Pet Products Association, a trade group representing about 1,200 manufacturers of pet products.

There is evidence that the act of just stroking a dog can help reduce levels of stress. So taking your pooch to work is not as barking as you thought – so spread the word!

Optymyse contact center visuals will help to create a fun and inclusive environment where pet and agent images / videos can be shared alongside important metrics and messaging.

Gamification is key

Does your call centre have a problem? If you are anything like most of the contact centres that we talk to, you are likely to be dealing with an issue that just won’t go away, and one that is leading to customer dissatisfaction and agent churn.
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Link building is one major aspect of search engine optimization that you should know about and is extremely beneficial for your website.

In the world of search engine optimisation backlinking is one of the most used words. The basic premise of a backlink is when one page links to another page – it’s as simple as that!

Since Google introduced the Penguin algorithm, much has changed concerning backlinks. Before the Penguin roll out even low-quality links helped in ranking a site.

The quality of your backlinks is very important and the links should be contextual. Your goal should be getting links from authoritative and relevant sites.

It’s also important for you to create backlinks to your site as it improves organic ranking, allows faster indexing of your site, and referral traffic.

Quality not quantity is the name of the game.  One important fact that you need to keep in mind about backlinks for search engine optimisation is that it is not the number of backlinks, which matters, but rather the quality of backlinks.

If your site has incoming links from an authority website containing content which enhances your message and is relevant to what you do, you are always rewarded in Google search result. Effective link building doesn’t mean building unlimited links but it means getting genuine links from websites that are reliable and informative.

How to Start Getting Backlinks:

There are a few very simple approaches for producing backlinks to your website.

  • Write fantastic articles
  • Leaving comments
  • Submit to web directories

Write fantastic Articles

A good and simple method of getting backlinks for your blog is to write good articles.  Tutorials and top-ten list articles are a couple of good examples of the type of posts, which have great possibility of getting backlinks from other websites as references.

Start Leaving Comments

Comments are a great, simple and easy, free method of getting backlinks. Start leaving comments on blogs.

Leaving comments allows you to get solid one-way backlinks in addition to increased traffic and internet search engine visibility.

Submit to Web Directories

Posting your site to web directories is yet another from the easy methods for getting backlinks. Nevertheless, this process is not so popular nowadays, because locating a legal web directory is difficult. You have to especially avoid those web directories that ask you to create a back-link to their website to get their site into a directory.

Working together with your partners, clients and suppliers on creating backlinks for your website to improve your organic search position is beneficial to everybody.

The ten C’s of employee engagement can engage employees heads, hearts, and hands.

  1. Connect: Line managers must show that they value employees. Initiatives that are employee-focused such as work–life balance and profit sharing are important but if an employees’ relationship with their manager is defective, then no amount of benefits will persuade employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss.
  2. Career: Employees respond to challenging and important work with career advancement opportunities. Most people want to do new things in their jobs and good leaders challenge employees; but at the same time, they must instil the confidence so that challenges can be achieved. Not giving people the knowledge and tools to be successful is unethical and de-motivating; it is also likely to lead to stress, frustration, and, ultimately, lack of engagement.
  3. Clarity: The organisations goals, vision and ambitions must be clearly communicated to its employees. Having a clear vision gives employees the confidence to understand the vision that senior leadership has for the organisation. Success is largely determined by how clear individuals are about their goals and what they really want to achieve.
  4. Convey: Leaders should clarify their expectations and provide feedback on how employees fit into the strategy of the organisation. Good leaders establish processes and procedures that help people master the tasks required to achieve their goals. Achieving goals drives employee satisfaction.
  5. Congratulate: Surveys show that, over and over, employees feel that they receive immediate feedback when their performance is poor, or below expectations. These same employees also report that praise and recognition for strong performance is much less common. In the case of call and contact centres, properly configured visuals can provide recognition in real time.
  6. Contribute: People want to know that their input matters and that they are contributing to the organisation’s success in a meaningful way. How well an employee understands the connection between theirs and the strategic objectives of the company has a positive impact on job performance. Compared to all other factors combined an employee’s attitude towards the job and the company has the greatest impact on loyalty and customer service.
  7. Control: Visual communication technology supports supervisors by allowing them to quickly communicate with all agents. Employees value control over the flow and pace of their jobs and leaders can create opportunities for employees to exercise this control. A feeling of “being in on things,” and of being given opportunities to participate in decision making often reduces stress; it also creates trust and a culture where people want to take ownership of problems and their solutions.
  8. Collaborate: Studies show that, when employees work in teams and have the trust and cooperation of their team members, they outperform individuals and teams, which lack good relationships. Great leaders should also be team builders and create an environment that fosters trust and collaboration.
  9. Credibility: Leaders should strive to maintain a company’s reputation and demonstrate high ethical standards and invest in technology that supports employees. People want to be proud of their jobs, their performance, and their organisation.
  10. Confidence: Good leaders help create confidence in a company by being exemplars of high ethical and performance standards. Employees then trust leaders and the organisation, which leads to feelings of belonging to the organisation they work in.

Competitive advantage can be gained by creating an engaged workforce. Leaders should actively try to identify the level of engagement in their organisation, find the reasons behind the lack of full engagement and implement behavioural strategies that will facilitate full engagement. Once you have identified your employee engagement strategy, SJS Solutions Optymyse visuals can help you with automatic recognition, improved performance, removing communication bottlenecks and building fun engaging environments.