Blog

13 Nov 2015

Agents and customers want the same things

2016-10-19T14:33:45+00:00 November 13th, 2015|

Many of today’s contact centre problems can be solved without large investments. It’s not always the big things that deliver the greatest returns, if executed incorrectly and left unsupported by many smaller ongoing activities, return on investment (ROI) on large projects is lengthy and can be disappointing. So what are some of the common problems

9 Nov 2015

Are you a Contact Centre Customer Experience Specialist?

2016-10-19T14:35:28+00:00 November 9th, 2015|

Are you a contact centre customer experience specialist? If you or the organisation you work for promote the skills to deliver contact center solutions as opposed to communication solutions and you are involved with tenders where the contact centre environment, agents and customer experience are a high priority then you probably need to understand the

7 Oct 2015

SJS Launch Reseller Area

2016-10-19T14:35:40+00:00 October 7th, 2015|

SJS Solutions Launch New Reseller Area to Make Creating Engaging Contact Center Environments Easier For Resellers Aldermaston, UK – 6 October 2015: SJS Solutions Ltd have enhanced their Reseller Program by launching a new reseller area on their website. The new reseller area is a private area on the SJS Solutions website containing research, marketing

22 Sep 2015

Building Trust in the Workplace

2016-10-19T14:37:08+00:00 September 22nd, 2015|

With more companies using contact centres for front-end customer engagement than ever before (it is estimated that there are between 3 and 4 million call centre workers in North America alone 1), the relationship between clients and their customers is increasingly dependent on the capacity of the call centre to respond to customer needs efficiently,

13 Aug 2015

Do your wallboards connect with Millennials and Boomers?

2016-10-19T14:37:16+00:00 August 13th, 2015|

People generally today are used to consuming a lot more news and content, faster, more frequently and on numerous devices.  And for the younger generation, it’s all about the ‘visual experience’. A well thought out internal communications strategy designed to appeal to the way your different employee groups take in information will help retain your

13 Aug 2015

Fonolo and SJS Solutions Bring Virtual Queuing Data 

2016-10-19T14:37:22+00:00 August 13th, 2015|

12th August 2015 -Fonolo and SJS Solutions bring virtual queuing data to digital wallboards which will improve service.  Fonolo, the company that improves the call centre experience by replacing hold time with a call-back, and SJS Solutions, a global leader in digital displays for contact centres, today announced a partnership to make Fonolo's virtual queuing data easily

11 Jun 2015

How many good agents do you need to lose before you act?

2016-10-19T14:37:40+00:00 June 11th, 2015|

Losing good call center agents is always a blow but what is the real cost when the good guys walk and what can be done to stop your best people going to your competition? VoC is making way to VoE. The question is how much will improving employee satisfaction cost your business and can you

10 Jun 2015

Contact Center Agent Engagement – Inspiring ideas

2016-10-19T14:39:41+00:00 June 10th, 2015|

Anyone attending the biggest contact center event in 2015 (15th-19th June - Mirage Hotel, Las Vegas) should make sure they drop into see employee engagement and communications experts SJS Solutions (Booth 906) where they will be showcasing their popular Optymyse software developed to help turn a dull contact center into a fun, vibrant environment which

20 May 2015

3 Tips for improving Employee Engagement using Visual Communications

2016-10-19T14:39:50+00:00 May 20th, 2015|

1.  Don’t think that by connecting a TV screen to your PC and displaying reports and dashboards designed for desktops is going to allow your call center, sales or contact centre employees to obtain the same insights you can. A desktop report often contains too much complexity and does not lend itself to being viewed from

11 May 2015

SJS & ShoreTel improve employee engagement

2016-10-19T14:39:58+00:00 May 11th, 2015|

If my memory serves me well it was late in the day UK time when I received a call from Ed Wright of ShoreTel, his call was about to change the future direction of SJS Solutions forever. Before this time I had heard very little about the Telephone Solutions Manucturer ShoreTel, and was certainly not