Optymyse Advanced Technology delivers the perfect blend of metrics from any source, and information in a fresh and friendly format designed to solve agent disengagement and get the best from your contact centre agents.
The only way a good Call Centre Manager can get value from the TV screens dotted all over their contact centres is to ensure the content is useful to their Agents. After all, it’s them that spend the day looking at it…
With Billions in revenue lost through disengaged agents and the inevitable (and costly) round of re-hires, onboarding and training, agent disengagement is a growing challenge. Can it be solved?
According to The Massachusetts Institute of Technology, money isn’t necessarily the main motivator when it comes to being happy at work.
Sure, it’s important and it forms part of the mix, but research shows that employees want appreciation and to be owners of their own destiny. Read more
SJS Solutions, focused on transforming the way information flows within contact centers, have successfully developed, tested and deployed their visual communications solution Optymyse on the ShoreTel Connect™ solution.
Discovering the hidden value of your digital wallboard is worth its weight in gold, when you take a few, clarifying steps to integrate them into your contact center culture.
Remego and SJS Solutions Deliver Best in Class Contact Centre Visuals for South East Asia’s Largest Bank
Remego, an Information Technology Consulting Services company that specializes in delivering business communication solutions in Asia, has delivered a best in class contact center optimization solution Read more
According to recent research contact centres are replacing every single agent every four years!
Financially, the cost of these levels of staff attrition equate to £2.3 Billion. So could your metrics be part of the problem? Read more
Employee Engagement Solved
The idea of employee engagement is a big deal for leaders striving to create a thriving and productive population.
The conversation around food is robust, but very little of it focuses on using food as an organisational development tool.
Eating is an experience that speaks to everyone. Creating healthy food environments is a way companies can invest in their employees and create an engaged workforce. Food is used to create a connection between people – its part of every aspect of life.
Providing healthy food to employees influences their work life, their home life, their families, their communities in a positive way, and that is a powerful experience. With 11 million days lost through absenteeism every year at a cost of 1.5bn, the stakes are clearly high.
A recent survey by the Department of Health tells us that one in six meals is eaten outside of the home.
Employers are rising to the challenge of creating a healthier urbane offering across workplaces in staff restaurants and canteens in an effort to boost employee engagement through food.
Another factor in keeping employees healthy and happy is keeping them hydrated. Right now, 80% of you reading this are dehydrated. The impacts of dehydration on business are huge as employees all in sick more and produce less work.
Here are some easy and inexpensive ideas you can implement at your office.
- Water Cooler. Spend the money on a water cooler or water filtration system. It will save you money in the long run. Provide a few options like lemons and limes to add a bit of flavour.
- Fresh Fruit. Supply fresh fruit and vegetables for snacks. About 20% of daily intake of water comes from the fruit and vegetables we eat.
- Water Drive. Create a charity water drive. Drink water to help a local charity. Pool together with your co-workers to see how much water you can drink in a month. The number of glasses you drink represents the amount of money you donate to your favourite charity.
- Water Bottle. Buy your employees an environmentally friendly water bottle they can refill and have at their desk.
Next time you are seeking advice on how to cut costs, boost morale or increase productivity, turn to the office water cooler – not for the gossip but for the water. You might be surprised what it can do for your business and state of mind.
An employer’s most important priority is employee engagement and retention. Companies want to attract and retain the best talent wherever possible.
Our Optymyse wallboard solution will allow you to promote your food and drink offering in a fun and engaging way keep employees up to date with the latest healthy food options in the vending machines and what the chef’s special will be today.
Check out our latest video’s on how Optymyse can improve your employee engagement.
At first glance, this may seem like a shaggy dog story – but the idea that having four-legged friends in the workplace can relieve stress is being taken seriously.
A recent study out of the Central Michigan University, which claims that dogs in the workplace can lead to more trust between co-workers and that, leads to more collaboration among team members.
Millennials will surpass baby boomers as the largest pet-owning generation in about three years, according to Stifel Equity Research, and they’ll make up almost half of the workforce by 2020. Now companies are looking to attract those younger employees by letting pets into the office.
A 2015 Society for Human Resource Management survey found 8 percent of American workplaces allow employees to bring their furry loved ones to work, and up from 5 percent in 2013. The same survey found 9 percent of companies such as Google offered pet health insurance to employees, which also marks an increase in recent years.
“Employers are starting to realize that having a millennial bring a pet to work, you wind up getting a more focused employee, you get someone more comfortable at the office and a person willing to work longer hours,” said Bob Vetere, president and CEO of the American Pet Products Association, a trade group representing about 1,200 manufacturers of pet products.
There is evidence that the act of just stroking a dog can help reduce levels of stress. So taking your pooch to work is not as barking as you thought – so spread the word!
Optymyse contact center visuals will help to create a fun and inclusive environment where pet and agent images / videos can be shared alongside important metrics and messaging.