Wellness Centre

Eradicate illness and build happier lives

If you want happier, zero conflict relationships with your boss, husband, wife, boyfriend, girlfriend and colleagues you need to first become more self-aware. Science is now able to demonstrate that regular meditation, especially meditation which helps us become aware of negative learned behaviour, and gives us an approach to become better at noticing negative habits; how we react to situations, what we say, and how our bodies behave, has a powerful, positive impact on our mental and physical health. But, it doesn’t stop there, how you treat others will also change, creating a positive knock-on effect enjoyed by family, friends and work colleagues.  Although meditation has become more acceptable of late, many people still frown at these so called new-age* techniques. If you have doubts, I suggest you simply choose a negative emotion you’d like less of in your life, …

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Are you happy with the levels of happiness in your contact centre?

No matter how much you automate, running a contact centre is still about people and we all know that when people are happy, they deliver more in less time and customers are more likely to recommend you to others. But, how do you know if your people are happy and what can you do to elevate this emotion in your contact centre? Firstly, thinking your employees are happy because they get paid is a big mistake! Yes, we all need to earn some money to live, but there is no doubt that the best people will stay with you because of the way you and your brand make them feel, not the pay check. Before we can think about ways to increase happiness, we need to understand what makes happiness occur, and for this we need to look at the …

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Someone forgot their meds

Born in 1970 I started work just before turning 18 in the late 80’s, at which time no one spoke about Mental Health and showing any kind of weakness at work was a definite no no. I worked long hours, got stressed and dealt with it, so when Mental Health started to be talked about, like many people of my age I laughed and probably made bad jokes like the title of this blog. Which if you look at this on face value is a terrible thing to say, you wouldn’t say that to a colleague with diabetes or heart problems who is slumped in a doorway after forgetting their meds.   More recently, I have realized the error of my ways and looking back I can see how potentially damaging poor management and leadership can be on an organization. …

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