“SJS have proven how important it is to have more than just data on the wallboard as when they first went up, agents were captivated by them and stood there staring at the board to see what was on it. Now people have gotten used to the new appearance they don’t stand there and stare at it but they do look at it frequently to see what is new on there. I’m enjoying working with the screens and I look forward to working with you more on these.”
“Our Optymyse deployment has been in place for several years offering valuable real time contact centre data, as well as other promotional/staff information expanding to our Earby/Lowestoft/Maidstone and Exeter sites. Great and flexible product, simple deployment/ BAU management supported by a high level service from SJS Solutions.”
“We really appreciate the support your team have provided. Optymyse is a neat tool”
“My Friends, I just want to let you know that the new Optymyse template we presented was a complete success. Our CEO request to implement the tool in different operations!”
“Removing negative metrics from our screens was a really positive thing to do, we found the level of stress was reduced quite dramatically in the department because of this.”
“Wait times have been reduced by between 30% and 50%. These improvements really could be the difference between life and death”
“Our Optymyse screens look amazing! We are having some great feedback from our agents, they are loving the current wallboards displayed all over our sites.”
“Very straight forward! System is easy to use and intuitive!”
“The additional screen design features are great, but the main reason we chose Optymyse is the time it saves us on administration, compared to the other systems we looked at.”
“Great training, the Optymyse system is flexible and has already had a beneficial impact on the organisation. Thank you very much!”
“Before Optymyse I was embarrassed to let senior executives walk around the Contact Center”
“We live and die by the Optymyse screens”
“DVSA are always open to innovative ways to improve both the service we provide to our customers and the well being of our contact centre employees. Which is why I was so delighted with today’s call with SJS Solutions, we gained exactly what we wanted, it proved to be thought provoking and has given us some new ideas and a new angle on how we use our Optymyse Brain Centric Wallboards to improve human performance and wellness.”
“Optymyse is wonderful I can see what resources I have available and the demand on these resources from anywhere in my contact center, plus I know my agents can see this same information no matter where they are.”
“SJS have been brilliant; their Optymyse product offers us a lot more flexibility and many features that we are still to explore.”
“We no longer rely on e-mails and written communication to get key messages to our agents”
“Thanks to the SJS team for the wallboard content, it looks great as well as the amazing wallboard samples, a really nice tailored touch!”
“Its great to learn how to make our agents feel more positive, and what not to display on wallboards”
“In all my years, I’ve never worked with such a responsive and passionate 3rd party”
“Optymyse is very refreshing!! SJS have done great with the product. Graphically very engaging, fantastic!”
“We short listed three wallboard suppliers and scored them on a combination of price and quality. SJS easily out scored their completion”
“I’m really impressed with how flexible Optymyse is and blown away with the diversity of the designs on offer. I’m looking forward to learning more about its capabilities.”