Newsroom

SJS are pleased to announce that LivePerson customers can now instantly be alerted to chat backlogs, chat performance and cumulative metrics via engaging Optymyse wallboards and dashboards. In a recent development project for one of our customers, SJS have used LivePerson APIs to create an instant time saver for LivePerson users. With Optymyse LivePerson users no longer need to open a browser, log into their LivePerson dashboard and manually refresh data, instead supervisors, agents and managers can instantly see LivePerson KPIs, or link their live data to images, audio, messaging or even video. “We have already started saving time and by using the Optymyse smart triggers to play audio files based on our LivePerson metrics, everyone is instantly made aware of any delay in answering customer chats” John Myers, NewDay Cards. If you’re a LivePerson user and you’d like to …

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SJS Solutions Ltd (SJS), the Digital Employee Experience specialist, has been named as a supplier on the UK Governments’ Crown Commercial Service’s (CCS) G-Cloud 13 framework. Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers. SJS, founded in 2001, which already provides its services to almost half of the UKs Police Authorities, has been working with public sector organisations since 2009. SJS Solutions’ unique employee engagement, wellness and performance services along with their Digital Employee Engagement Solution “Optymyse” are now available via the G-Cloud 13 framework. If you have a desire to improve mental health, employee performance and engagement and want to learn scientifically proven …

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It was 2009 when SJS Solutions Ltd first started to work with UK Police Authorities. The key objective back then was to deliver call handling metrics to TV screens as fast as possible, trigger alarms and ensure police control room officers have the best possible chance to successfully answer 999 calls within government targets. More recently our role has changed somewhat, and although Optymyse still provides super-fast refresh rates, our role has also been to assist our emergency services clients in the reduction of stress, anxiety, and police officer burnout.    “I’m no graphic designer and don’t claim to be brilliant with software, but with the help of SJS and Optymyse I’ve been able to create wallboards I never thought were possible.“ – Performance Manager, UK Police Authority Working in any call or contact centre is stressful, there are KPI’s …

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