3 more Police Authorities swap standard control room wallboards for Optymyse.

Some say bad things come in threes, not in this case, SJS are delighted to have started new journeys with 3 more of the UK’s Police Authorities taking our total to 12. Thanks in part to a strong relationship with Unify which goes back over a decade, SJS have had the pleasure of helping UK Police forces to better understand the science behind employee engagement, stress and performance. This in turn has meant higher levels of call handing performance while keeping the wellbeing of offices at the forefront of what we do. In addition to the unrivalled levels of flexibility and functionality provided as part of the Optymyse visual mental health and wellness solution, I believe it’s the educational and support element that delights our police customers more than anything else we do. Demonstrating the scientific evidence which supports a …

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Maximising ROI with help from Agent Assistance Software.

There are some very cool AI based solutions that claim to improve customer experience by providing agents with real time assistance based on phone conversations, keystrokes etc. In fact the likes of TalkDesk, 8×8, NiceIncontact and many others have all launched some really powerful solutions, which have great potential. But, what if your agents aren’t happy enough for this new technology to deliver any kind of benefit? What if they are too stressed or disengaged? Before investing in tools which rely on achieving higher levels of Customer Experience to deliver decent ROI, there’s an initial step needed to ensure your employees are in the right state of mind. One very useful test you can run is to check that the way you communicate, set targets and manage employees is SCARF compliant. SCARF is a set of elements, which Neuroscience has discovered …

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Idaho based DataTel Communications first US Partner to achieve gold status.

Leading telecommunications and contact center solutions provider DataTel Communications become the first US partner awarded Gold Partner Status by visual mental health and wellness solutions developers SJS Solutions Ltd.  Joining a distinguished list of SJS Gold partners from Europe, Idaho based DataTel Communications has completed training on topics such as SCARF, Motivational Psychology, Employee Wellness, Mental Health and Employee Engagement in Contact Center environments. “We’re delighted that DataTel Communications have become our first Gold Partner in the US, their desire to learn how to reduce stress, sickness and disengagement was evident from our very first conversation. This desire to understand more about what makes people happy in their work is supported by a passion to deliver much more than technology. I can honestly say I’ve never worked with a more people focussed, caring group of professionals”. Stephen Pace, CEO, SJS …

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