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It was 2009 when SJS Solutions Ltd first started to work with UK Police Authorities. The key objective back then was to deliver call handling metrics to TV screens as fast as possible, trigger alarms and ensure police control room officers have the best possible chance to successfully answer 999 calls within government targets. More recently our role has changed somewhat, and although Optymyse still provides super-fast refresh rates, our role has also been to assist our emergency services clients in the reduction of stress, anxiety, and police officer burnout.    “I’m no graphic designer and don’t claim to be brilliant with software, but with the help of SJS and Optymyse I’ve been able to create wallboards I never thought were possible.“ – Performance Manager, UK Police Authority Working in any call or contact centre is stressful, there are KPI’s …

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If you run a call or contact centre, bored of the same old wallboards and or WFH dashboards and you know anything about the importance of employee engagement, mental health and wellness and the impact this has on cost and performance, you’ll be delighted to hear that Optymyse is now able to deliver an engaging mix of content, along with real time metrics from Content Guru’s Cloud Contact Centre Solution, Storm. According to various studies; with every £1 you invest in employee mental health you can expect £5 back, companies in the top quartile for employee engagement enjoy 23% higher profits and an 81% reduction in absenteeism. This makes a very strong case for evolving away from metric only dashboards towards more engaging, people focused communication solutions like Optymyse. If you’d like to learn more about how working with SJS …

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According to the www.police.uk 999 performance data for April 2022, all of the top 4 forces use Optymyse Wallboards! We don’t think this is a coincidence, equally we don’t for one second think this is just because these forces have worked with SJS to better understand how using Optymyse can help them improve morale and performance. However, we do believe that the service we offer is unique in that it combines an educational element, where officers learn the science behind visual communications, with a flexible and intuitive, UK developed and supported visual communications solution, that gives them the levels of flexibility and features needed to inform and support their call handlers. We don’t like to call Optymyse a Wallboard Solution because the unique service we have been providing to the UK Police since 2009, is much more than just displaying …

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