Newsroom

According to the www.police.uk 999 performance data for April 2022, all of the top 4 forces use Optymyse Wallboards! We don’t think this is a coincidence, equally we don’t for one second think this is just because these forces have worked with SJS to better understand how using Optymyse can help them improve morale and performance. However, we do believe that the service we offer is unique in that it combines an educational element, where officers learn the science behind visual communications, with a flexible and intuitive, UK developed and supported visual communications solution, that gives them the levels of flexibility and features needed to inform and support their call handlers. We don’t like to call Optymyse a Wallboard Solution because the unique service we have been providing to the UK Police since 2009, is much more than just displaying …

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Some say bad things come in threes, not in this case, SJS are delighted to have started new journeys with 3 more of the UK’s Police Authorities taking our total to 12. Thanks in part to a strong relationship with Unify which goes back over a decade, SJS have had the pleasure of helping UK Police forces to better understand the science behind employee engagement, stress and performance. This in turn has meant higher levels of call handing performance while keeping the wellbeing of offices at the forefront of what we do. In addition to the unrivalled levels of flexibility and functionality provided as part of the Optymyse visual mental health and wellness solution, I believe it’s the educational and support element that delights our police customers more than anything else we do. Demonstrating the scientific evidence which supports a …

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There are some very cool AI based solutions that claim to improve customer experience by providing agents with real time assistance based on phone conversations, keystrokes etc. In fact the likes of TalkDesk, 8×8, NiceIncontact and many others have all launched some really powerful solutions, which have great potential. But, what if your agents aren’t happy enough for this new technology to deliver any kind of benefit? What if they are too stressed or disengaged? Before investing in tools which rely on achieving higher levels of Customer Experience to deliver decent ROI, there’s an initial step needed to ensure your employees are in the right state of mind. One very useful test you can run is to check that the way you communicate, set targets and manage employees is SCARF compliant. SCARF is a set of elements, which Neuroscience has discovered …

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