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happy sjs solutions

Many may consider high levels of employee happiness as unachievable. Even if truly enjoying every second of every day is a rarity, surely the relationship between employee happiness and performance are too strong to ignore. Happiness is a potent performance enhancer; we all perform at our best when we are happy. Any organisation not investing […]

The impact of employee engagement on performance

The impact of employee engagement on performance is very real. The time to act is now! It has been proven that companies who focus on their employees, the environment they work in and their values are enjoying greater success compared to companies who continue to use the more common rewards vs discipline approach. Organisations which […]

Gaylord palms resort

Next month SJS Solutions presents a brand new range of Digital Display and Visual Communications Technology at the ShoreTel One Partner Conference in Orlando, FL.     It’s been 2 years since Unified Communications and Contact Center Technology Company ShoreTel hosted a partner conference in the USA. This year’s event promises to be the largest […]

Profitability through effective communication from SJS-Solutions

When agents have one expectation and leadership has another, it is a recipe for attrition. Most companies do not give their agents adequate visibility of their performance and it is said that 74% of call center staff think they have poor tools for the job. Many of them express the frustrations that arise from limited […]

INPS

March 2015, London, UK Visual Communications and Contact Centre Optimisation experts SJS Solutions have deployed their best in breed visual communications solution enhancing the INPS contact centre environment and support INPS’ agents in the delivery of customer excellence. When INPS and SJS Solutions started working together INPS had already experienced the benefits of wallboards installed […]

psychology of visual comms

Psychologist Albert Mehrabian demonstrated that 93% of communication is nonverbal. Studies find that the human brain deciphers image elements simultaneously, while language is decoded in a linear, sequential manner taking more time to process. Our minds react differently to visual stimuli. People learn and retain information that is presented to them visually much better than […]

flexnet logo

Glen Eira City Council located in the south-eastern suburbs of Melbourne, Australia provide public services to many of Melbourne’s leafy inner suburbs. The front line of the councils community engagement is their Customer Service Centre located in Caulfield which came under review during a recent PBX tender process. After several months of negotiation, ShoreTel partner […]

2014 was a record year for digital display and visual communications experts SJS Solutions headquartered in the United Kingdom with offices in North America. https://www.sjssolutions.com/free-trial/ After investing heavily in the development of a new digital display suite focussed on the needs of call and contact centres, consisting of large TV screen wallboard functionality, a brand new […]

engage employees

Bored and unengaged personnel deliver dull and uninteresting transactions which have zero impact on your prospects and customers. Give your agents a lift with quality visual communications. Inject some fun into their environment; create a buzz, post birthdays, news, events & more. Reinforce your brand and connect with your teams. https://www.sjssolutions.com/free-trial/