Blog

How many good agents do you need to lose before you act?

Losing good call center agents is always a blow but what is the real cost when the good guys walk and what can be done to stop your best people going to your competition? VoC is making way to VoE. The question is how much will improving employee satisfaction cost your business and can you […]

Save $479 on your Call Center Week ticket courtesy of SJS Solutions

Anyone attending the biggest contact center event in 2015 (15th-19th June – Mirage Hotel, Las Vegas) should make sure they drop into see employee engagement and communications experts SJS Solutions (Booth 906) where they will be showcasing their popular Optymyse software developed to help turn a dull contact center into a fun, vibrant environment which […]

I love my job

1.  Don’t think that by connecting a TV screen to your PC and displaying reports and dashboards designed for desktops is going to allow your call center, sales or contact centre employees to obtain the same insights you can. A desktop report often contains too much complexity and does not lend itself to being viewed from […]

Shoretel logo

If my memory serves me well it was late in the day UK time when I received a call from Ed Wright of ShoreTel, his call was about to change the future direction of SJS Solutions forever. Before this time I had heard very little about the Telephone Solutions Manucturer ShoreTel, and was certainly not […]

happy sjs solutions

Many may consider high levels of employee happiness as unachievable. Even if truly enjoying every second of every day is a rarity, surely the relationship between employee happiness and performance are too strong to ignore. Happiness is a potent performance enhancer; we all perform at our best when we are happy. Any organisation not investing […]

The impact of employee engagement on performance

The impact of employee engagement on performance is very real. The time to act is now! It has been proven that companies who focus on their employees, the environment they work in and their values are enjoying greater success compared to companies who continue to use the more common rewards vs discipline approach. Organisations which […]

Gaylord palms resort

Next month SJS Solutions presents a brand new range of Digital Display and Visual Communications Technology at the ShoreTel One Partner Conference in Orlando, FL.     It’s been 2 years since Unified Communications and Contact Center Technology Company ShoreTel hosted a partner conference in the USA. This year’s event promises to be the largest […]

Profitability through effective communication from SJS-Solutions

When agents have one expectation and leadership has another, it is a recipe for attrition. Most companies do not give their agents adequate visibility of their performance and it is said that 74% of call center staff think they have poor tools for the job. Many of them express the frustrations that arise from limited […]

INPS

March 2015, London, UK Visual Communications and Contact Centre Optimisation experts SJS Solutions have deployed their best in breed visual communications solution enhancing the INPS contact centre environment and support INPS’ agents in the delivery of customer excellence. When INPS and SJS Solutions started working together INPS had already experienced the benefits of wallboards installed […]