Andy Dennehy, Cheshire East CC, United Kingdom
“The deployment of the Free Agile licenses was very swift and straight forward once the license key was in place. One agent replied with ‘Amazing , thank-you so much’ so I guess it was appreciated a lot. Thanks for the licenses, it’s a great gesture and really is beneficial to the advisors and I think helps try to maintain a small sense of normality around very unsettled times.”
John Myers, NewDay, United Kingdom
“When lockdown happened, there was an urgent need to make sure we were still in touch with people working remotely. When you become detached from your comfort zone and team dynamic you feel isolated. Optymyse was the lifeline we needed, it allowed us to create familiarity and link people back to the contact centre and their colleagues”
Michal Drozdowicz, Warmworks, United Kingdom
“I’d like to thank SJS on behalf of my colleagues and our customers, who are very often some of the most vulnerable people in Scotland. Optymyse is going to make a huge difference. Massive thanks from all of us.”
Andrey Abrikosov, Daimler, Lithuania
“Having Optymyse Agile, we are able to organize our agents’ work better. Now all the agents working remotely can see the same screen as the one they are accustomed to. Besides, we can do quick customizations and adjust the screens to the changing circumstances.”
Thomas Hanson, Radial, United Kingdom
“SJS have proven how important it is to have more than just data on the wallboard as when they first went up, agents were captivated by them and stood there staring at the board to see what was on it. Now people have gotten used to the new appearance they don’t stand there and stare at it but they do look at it frequently to see what is new on there. I’m enjoying working with the screens and I look forward to working with you more on these.”
Neil Jones , Wyndham, United Kingdom
“Our Optymyse deployment has been in place for several years offering valuable real time contact centre data, as well as other promotional/staff information expanding to our Earby/Lowestoft/Maidstone and Exeter sites. Great and flexible product, simple deployment/ BAU management supported by a high level service from SJS Solutions.”
MIS Regional Manager, Teleperformance, Mexico
“We really appreciate the support your team have provided. Optymyse is a neat tool”
July Rodriguez, Teleperformance, Mexico
“My Friends, I just want to let you know that the new Optymyse template we presented was a complete success. Our CEO request to implement the tool in different operations!”
Alice Westlake, Toolstation, United Kingdom
“Removing negative metrics from our screens was a really positive thing to do, we found the level of stress was reduced quite dramatically in the department because of this.”
Lee Simister, Plusnet, UK
“Very straight forward! System is easy to use and intuitive!”
Tracey Leigh Cook, South Wales Police, United Kingdom
“Wait times have been reduced by between 30% and 50%. These improvements really could be the difference between life and death”
Joe Deer, Kindertons, United Kingdom
“Our Optymyse screens look amazing! We are having some great feedback from our agents, they are loving the current wallboards displayed all over our sites.”
Francois Lemieux, La Capitale, Canada
“The additional screen design features are great, but the main reason we chose Optymyse is the time it saves us on administration, compared to the other systems we looked at.”
Matt Hill, Portland Travel, United Kingdom
“Great training, the Optymyse system is flexible and has already had a beneficial impact on the organisation. Thank you very much!”
Delores Mears, Oldcastle Materials, USA
“Before Optymyse I was embarrassed to let senior executives walk around the Contact Center”
Jeanine Sear, Scion Dental, USA
“We live and die by the Optymyse screens”
Michael Jeffares, Driver and Vehicle Standards Agency DVSA.
“DVSA are always open to innovative ways to improve both the service we provide to our customers and the well being of our contact centre employees. Which is why I was so delighted with today’s call with SJS Solutions, we gained exactly what we wanted, it proved to be thought provoking and has given us some new ideas and a new angle on how we use our Optymyse Brain Centric Wallboards to improve human performance and wellness.”
Robin McClelland, Maryland Retirement and Pensions, USA
“Optymyse is wonderful I can see what resources I have available and the demand on these resources from anywhere in my contact center, plus I know my agents can see this same information no matter where they are.”
Angelo Chrysanthou, Vision, UK
“SJS have been brilliant; their Optymyse product offers us a lot more flexibility and many features that we are still to explore.”
Andy Shaw, Premium Choice, UK
“We no longer rely on e-mails and written communication to get key messages to our agents”
Paul Sheppard, Telent, United Kingdom
“Thanks to the SJS team for the wallboard content, it looks great as well as the amazing wallboard samples, a really nice tailored touch!”
Paul Garside, Atos, United Kingdom
“In all my years, I’ve never worked with such a responsive and passionate 3rd party”
Jonathan Button, Brightside Insurance, United Kingdom
“Its great to learn how to make our agents feel more positive, and what not to display on wallboards”
Lee Wedlow, Acelis Connected Health, Livermore, CA
“The SJS Solutions team is second to none. The professionalism, detailed analysis and follow through is a breath of fresh air. This team is a class act! Thank you very much!”
Cheryl Parsons, Cheshire County Council
“In essence, the product, flexibility and service from SJS greatly exceeds the price that we paid for it!”
Nigel Skilling, Agnew Holdings Ltd , United Kingdom
“I’m really impressed with how flexible Optymyse is and blown away with the diversity of the designs on offer. I’m looking forward to learning more about its capabilities.”
Ben Shepherd, Datasharp UK Limited, United Kingdom
“Optymyse is very refreshing!! SJS have done great with the product. Graphically very engaging, fantastic!”
Mark Russell, Thames Water, United Kingdom
“I’ve worked with SJS for the past 3 years mainly on contact centre visuals and employee engagement projects at Thames Water, they’re very responsive, reliable and flexible, but the key difference with SJS, and what interests me the most, is how they help their customers to tap into the way the human brain works. They simplify the neuroscience behind employee engagement, motivation and mental health so the content shared on their Optymyse platform has a positive impact on people, rather than a negative one.”