Sales 1
Sales 2
Inbound 1
Inbound 2
Helpdesk
Reception
“SJS Solutions has a unique blend of business process experience in our industry and high levels of technical expertise”
Answers To Some Of Your Questions…
HOW CAN CHANGING MY WALLBOARDS REDUCE AGENT TURNOVER?
When an agent leaves it’s expensive and disruptive, that’s why as part of our service we will show you how meeting the needs of your agents will make them happy, loyal and hardworking.
Traditional wallboards create a great deal of negativity and do not meet the 3 human needs all of us require to be motivated and satisfied at work, we’ll give you the tools and advice to move away from negative wallboards, therefore reducing stress and increasing employee satisfaction.
HOW CAN MY WALLBOARDS INCREASE CSAT PERFORMANCE?
The key to Customer Satisfaction lies with Employee Satisfaction, just as Customer Loyalty will increase with Agent Loyalty, as part of your relationship with SJS we will help you understand what information you need to share with your agents in order to earn their respect and loyalty.
Less than 10% of contact centres share CSAT metrics with their agents in real time, with Optymyse this is easy, but more than this, we will explain the profound impact these metrics have on your agent’s motivation.
CAN I USE OPTYMYSE IN OTHER PARTS OF MY BUSINESS?
Optymyse is the last visual communications solution you’ll need to buy, the products flexibility and comprehensive array of templates means it’s suitable for any situation where visual communications or employee engagement is required; reception, corridors, meeting rooms, customer care centres, call centers and help desks will all benefit from Optymyse. Once you’ve purchased the Optymyse core software for one purpose, adding licenses is inexpensive, fast and easy meaning you can create consistent messaging throughout your organisation.
HOW MUCH EXPERIENCE DO SJS HAVE IN TRANSPORTATION AND LOGISTICS?
Our CEO started SJS Solutions in 2001 after spending 10 years in the transportation and logistics industry, his last role in this sector was CS Quality Manager working at the HQ of TNT Express in Amsterdam. We have a clear and precise understanding of the complex challenges facing courier, parcels, freight and logistics companies today.
Optymyse has been successfully vetted and deployed by both large multi-national and smaller express parcel companies.
Optymyse includes the flexibility and cost effectiveness required to meet the demands of logistics and transportation companies.
HOW SECURE IS OPTYMYSE?
The Optymyse REST API uses an API and secret key (secret tokens) to authenticate you with the Optymyse server. Your API and secret key are only known to you and Optymyse. This prevents any requests from ‘unrecognised’ users to send/receive data.
Optymyse does not rely on proprietary hardware allowing you to apply your own security policies to the hardware you choose.
All communications with the Optymyse Cloud servers are encrypted using industry standard HTTPS over public networks, meaning the traffic between you and Optymyse is secure.
The Optymyse Screen Director is password protected plus can be integrated into your Active Directory.
HOW MUCH EXTRA DOES SJS CONSULTANCY COST?
In most cases nothing. Once you become an SJS customer you will be given access to research, advice, webinars plus an initial telephone consultation with one of our Employee Engagement / Contact Centre experts is included with the price of the product. 6 monthly design reviews are also available as is longer consultations to discuss any of the challenges you currently face at your contact centre.
HOW MUCH TIME AND RESOURCE WILL OPTYMYSE REQUIRE FROM US?
Optymyse is a software only, browser-based product developed to work with any TV and or mobile device.
Optymyse is delivered via a tried and tested installer and takes minutes to install.
Optymyse can be deployed on premise using a VM or in the Cloud.
SJS have a selection of tried and tested connectors compatible with all major Contact Centre technology (Avaya, Cisco, Genesys, Mitel, Unify etc) plus ODBC.
Optymyse includes a REST API allowing connections into any system.
You choose what hardware you use to run Optymyse, our product will run on some smart TVs (we recommend testing using our free trial) or mini PC’s (Raspberry Pi3, Intel NUC, ChromeBox etc)
Optymyse is fully scalable and can be expanded in seconds.
Optymyse supports Desktop, Mobile and TVs.
WHAT INFORMATION AND DATA CAN BE INCLUDED?
Our Open REST API means connectors can be created into just about any system.
Our ODBC connector allows you to pull data from just about any database.
As part of the deployment process we will discuss with you what information you have available and recommend how this information can be used to maximise employee engagement. This could include: CRM, WFM, CSAT, PBX, Stock Levels, POS, Gamification, Knowledgebase, Social Media, Multi-Media and News Feeds.
HOW DOES OPTYMYSE REDUCE AGENT STRESS?
The more times your agents are asked questions they don’t have the answers to, the more their stress levels rise, we’ll show you how you can make the most of the information you already have and get it to your agents when they need it most.
WHO’S RESPONSIBLE FOR CREATING THE DESIGNS?
You’ll be given unlimited access to our library of templates; each template can be modified using the Optymyse Software.
SJS do not charge for these templates, when a new one is created you will have the option to use it, there are no limitations on the number of templates you use or how often you change them.
All templates can be modified at no extra cost, training guides are provided.
WHAT IF I DON’T LIKE THE TEMPLATES?
For a small fee we will work with you to create something special, once you have your custom template you can tweak it as and when you need to, without paying any more.