Why evolving away from metrics pays off
Metrics, KPI’s and SLA’s have been around for a very long time, yet there has never been any scientific proof to show that bombarding employees with this information will help you and your business achieve it’s goals. In fact the recent spot light on mental health, wellness and engagement proves that the opposite is true. Let’s take David Rock’s SCARF model as just one example of the work Neuroscientists have done to discover what makes people happy and motivated in the workplace. The diagram above shows that by using MRI scans of the brain, neuroscientists have proven that when any of these 5 elements are triggered your employees will either move towards, or away from the Threat or Reward Response. The Threat response will trigger a “Fight or Flight” response, which slows down cognitive function and increases things like absenteeism, …