Wellness Centre

Contact Centres are not easy places to work at, even when you’re working remotely. There’s a lot of systems to understand, knowledge to hold in your brain and stress from KPIs and customer dissatisfaction. So, when you get the chance to praise your team you must take it! Unfortunately, with remote working being so common its hard to be in the right place at the right time to give praise to people. Here at SJS we know how important recognition is, in fact its one of the key drivers for employee satisfaction, that’s why with our Digital Engagement Solution “Optymyse” we’ve made it easy for you to set up fun, engaging and motivational triggers based on KPI performance. Here’s how it works, simply select an image or animation you’d like to appear on your agents desktop or wallboards and using …

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Here’s a scenario that I am sure all agents are familiar with, sickness is high and its particularly busy. In this scenario it’s common that traditional wallboards and dashboards will have triggers set up which display several warnings and alerts meaning lots of stress and feelings of disappointment for the agents who did turn up for work. This is because most traditional visuals only pull metrics from your contact centre solution and the warnings they display don’t take WFM into account. As you can imagine, this is a very unfair way to treat people and it’s likely to cause employee dissatisfaction and disengagement. One solution and something our clients have done in the past is to pull data in from your WFM system and only trigger KPI alerts if you have enough resources to achieve them, sounds fairer and less …

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Every time you do something kind for others your immune system gets a well needed boost, your body becomes more balanced, and your blood pressure lowers. As the incidents of stress related diseases (dis-ease) continue to impact leaders across the globe, it’s nice to know that simple acts of kindness can reduce stress and increase longevity. Our health and wellness is determined by the hormones we create in our heads, so with the right level of awareness and by becoming consciousness of the emotions that trigger hormones, we are able to take positive steps to improving our overall health. One very easy method is to simply be kind to others in your workplace. Let’s face it we spend a lot of time at work, but how often do we think “I wonder who I can be kind to today?”. Here’s …

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