Wellness Centre

Optymyse not on App Market Place..

You won’t find Optymyse on app marketplaces because we believe to improve employee engagement, wellbeing and performance, and tackle expensive issues like absenteeism and staff turnover you need to first understand how your employees think and how to meet their human needs. Optymyse includes the functionality to do this, but in our experience 1-2% of contact centre leaders know how to properly use dashboards and wallboards to create happy, healthy work environments. It’s our passion for what we do that keeps us from selling Optymyse as a downloadable App. We know that most CS Leaders need help in understanding what their employees’ human needs are and how to meet them, also what metrics could be causing stress and the science behind happy, healthy employees. Here at SJS we want to change the way CS leaders share information with their employees. …

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Contact Centre Secret Sauce Revealed…

Whether you’re part of the buying process for contact centre technology, or one of the CS Leadership Team, you’re going to want to hear this. There is a very simple way you can increase ROI on any investment you’ve made into contact centre solutions, staffing, recruitment and training. The approach is based on Neuroscientific Principles which have been widely tested to be effective in improving employee performance, moral, mental health and wellness for teams of employees under high demand so your contact centre environment is the perfect environment. Optymyse is something contact centre leaders have been asking for but have been told it’s not possible. I am here to tell you that your dream of a happy, healthy work environment where agents are engaged and supported without the need for additional supervisors, team leaders or managers can be a reality, …

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Why evolving away from metrics pays off

Metrics, KPI’s and SLA’s have been around for a very long time, yet there has never been any scientific proof to show that bombarding employees with this information will help you and your business achieve it’s goals. In fact the recent spot light on mental health, wellness and engagement proves that the opposite is true. Let’s take David Rock’s SCARF model as just one example of the work Neuroscientists have done to discover what makes people happy and motivated in the workplace. The diagram above shows that by using MRI scans of the brain, neuroscientists have proven that when any of these 5 elements are triggered your employees will either move towards, or away from the Threat or Reward Response. The Threat response will trigger a “Fight or Flight” response, which slows down cognitive function and increases things like absenteeism, …

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