5 ways to welcome your employees back
Welcome agents back to call centres, contact centres and helpdesks by replacing traditional wallboard metrics with content that enhances their work lives, wellness and mental health. “The great return to work” is giving employers the chance to finally put the health and wellbeing of their employees at the top of the agenda. Resist simply pushing call handling dashboards from your CCaaS solution onto TV screens and instead ask yourself “What content would make my team feel welcome, supported and valued” Here’s an example – https://youtu.be/ijfjZPdp3rs Avoid isolating your agents by forcing them to continue to rely solely on their desktops for information. Placing information on a shared TV screen not only brings people together it gives more importance to your messages and creates a common goal. Moving your head away from your desktop is also a useful way to alleviate …