4 Things Customer Service Managers can do to protect their mental health
This blog is dedicated to Customer Service Manager and Supervisors looking for ways to save time and look after their wellbeing and the mental health of their agents. Employee engagement, mental health and wellness are the key to the success of any call or contact centre and although a large majority of CSM’s haven’t been given the correct training to be able to understand the science behind human behaviour and motivation. However using a combination of instincts, empathy and common sense many are loved by their agents. The problem is CSM’s don’t have time to research the latest studies on employee engagement and the neuroscience of human motivation, not to mention the hundreds of so called CX improvement solutions. To help I’ve written four simple things you can do to make your life easier: If your workforce has been …