Workshops and Training

Neurolinguistic Programming for contact centre leaders

Course Detail

Do you want to learn how to be a highly effective leader by discovering how people’s minds are programmed? With NLP, it’s possible. Neurolinguistic Programming is often described as the study of human excellence. It is the very powerful psychological study of what effective people do – and more importantly how they do it. This practical workshop will give you valuable NLP strategies that will help you motivate your teams, keep communication flowing and promote all important employee engagement – leading to better outcomes for everyone.

During this intensive, 1-day workshop you will learn:

  • How to use Neurolinguistic Programming to increase your personal and professional effectiveness
  • Strategies to become a truly effective communicator
  • Ways to adapt your language to build rapport and influence others
  • How to increase employee engagement by truly understanding others motivation
  • The important of using multiple perspectives to make evidence-based decisions

Course Code




Time Zone


Method of Delivery

Online (via Teams)
Face-to-face (by request)

Course Fee