Workshops and Training

Strategic Planning for Contact Centre Leaders

Course Detail

Do you prefer order over chaos?

Most of us do. It is incredibly stressful to work in an organisation that just seems to drift from crisis to crisis without any real sense of direction.

This is where the power of purposeful strategic planning comes into place. A well written, properly executed strategic plan will make the difference between complete success and complete failure for your organisation.

Learn how to create and implement high succesful strategic plans with our intensive, 1 or 2 day workshop – which can be delivered online or in-person at your organisation.

During the workshop, we will help you:

  • Create a meaningful mission and vision.
  • Build a solid, workable strategic plan with deadlines, responsibilities and outcomes that are are aligned to your company’s needs.
  • Develop relevant KPI’s to monitor performance.
  • Evaluate the strength of your strategy.

Course Code




Method of Delivery

Online (via Teams)
Face-to-face (by request)

Course Fee

£500 / 3,500AED