SJS Solutions was founded in 2001 by our current CEO – Steve Pace.
Steve has worked in customer contact centres for most of his professional career. By the age of 25, Steve was Customer Service Manager for TNT Express working from their HQ in Amsterdam. In this role, Steve was involved in every aspect of maintaining the highest levels of customer experience in the industry.
After moving back to the UK. Steve ran a small contact centre for a logistics company in Newbury, England. Using his unique management style, Steve was able to win the trust of his team before being head-hunted to set up the UK branch of a Dutch e-tailoring company. Unfortunately, this business venture was short lived – as bigger players like Amazon started to come onto the scene. It soon became clear that this venture would not be sustainable. Steve was given the task of shutting up the shop and firing the two young software developers he had working for him.
However, with every crisis comes opportunity.
Newly unemployed Steve found himself sitting in a pub garden with his two developers discussing what to do next. During this conversation one of Steve’s developers mentioned that the recruitment company his mother worked for was looking to develop a recruitment website that could match candidates to employers. Back in 2001, this was a radical idea that hadn’t really been done before.
After meeting with the recruitment company to discuss their needs and what would be involved in the project, the boys walked away with an order for £32,000 to develop the website and enough work for years to come.
It was at this point that SJS Solutions was officially born.
Over the next few years SJS Solutions developed increasingly complex software products for companies such as Omron, TNT as well as content management systems for various UK radio stations. In 2004, SJS joined forces with some ex-Vodafone employees to harness the power of the internet to display real time information on wallboards in contact centres. With the help of the two experienced Nortel engineers, SJS developed one of the very first web-based reporting tools along with wallboards which used flat screen TVs rather than traditional LED technology.
Today, SJS is a world leader in providing contact centre wallboard solutions which tackle expensive workforce issues whilst improving customer experience. SJS Solutions unique, psychological approach to software development delivers tangible, measurable results that our customers can’t stop talking about.
Contact us today to learn more about the SJS difference. We’re here to help.